:root {
  --bg: #f4efe6;
  --surface: #fffdf8;
  --surface-strong: #f7efe1;
  --ink: #1e1b18;
  --muted: #675d51;
  --line: #d9ccb9;
  --accent: #0d6b5c;
  --accent-soft: #d8efe9;
  --warning: #8c4a14;
  --warning-soft: #f6e1cd;
  --shadow: 0 18px 50px rgba(37, 27, 15, 0.08);
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  font-family: "Segoe UI", Tahoma, Geneva, Verdana, sans-serif;
  background:
    radial-gradient(circle at top left, rgba(13, 107, 92, 0.18), transparent 28%),
    linear-gradient(135deg, #f2eadf 0%, #f7f2e9 45%, #efe6d9 100%);
  color: var(--ink);
}

.public-body {
  background:
    radial-gradient(circle at top right, rgba(12, 107, 92, 0.2), transparent 30%),
    radial-gradient(circle at bottom left, rgba(140, 74, 20, 0.08), transparent 24%),
    linear-gradient(140deg, #f1e7d7 0%, #f9f6ef 52%, #e9f1ec 100%);
}

button,
input,
textarea,
select {
  font: inherit;
}

.page-shell {
  display: grid;
  grid-template-columns: minmax(300px, 360px) minmax(0, 1fr);
  gap: 24px;
  min-height: 100vh;
  padding: 24px;
  align-items: start;
}

.public-shell {
  max-width: 1080px;
  margin: 0 auto;
  min-height: 100vh;
  padding: 40px 24px;
  display: grid;
  grid-template-columns: minmax(280px, 0.9fr) minmax(340px, 1.1fr);
  gap: 24px;
  align-items: center;
}

.public-hero,
.public-card {
  background: rgba(255, 253, 248, 0.92);
  border: 1px solid rgba(217, 204, 185, 0.75);
  border-radius: 28px;
  box-shadow: var(--shadow);
}

.public-hero {
  padding: 34px;
}

.public-hero h1 {
  font-size: clamp(2.2rem, 4vw, 4.2rem);
  line-height: 0.96;
  max-width: 10ch;
}

.public-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 18px;
}

.public-card {
  padding: 24px;
}

.public-result {
  margin-top: 18px;
  border-radius: 20px;
  padding: 18px;
  border: 1px solid var(--line);
}

.public-result.result-success {
  background: rgba(216, 239, 233, 0.55);
  border-color: rgba(13, 107, 92, 0.2);
}

.public-result.result-error {
  background: rgba(246, 225, 205, 0.7);
  border-color: rgba(140, 74, 20, 0.24);
}

.public-result a {
  color: var(--accent);
  font-weight: 700;
}

.is-hidden {
  display: none;
}

.ticket-shell {
  align-items: start;
  padding-top: 72px;
}

.ticket-copy {
  margin-bottom: 10px;
}

.ticket-timeline {
  display: grid;
  gap: 12px;
  margin-top: 18px;
}

.hero-card,
.panel {
  background: rgba(255, 253, 248, 0.92);
  border: 1px solid rgba(217, 204, 185, 0.75);
  border-radius: 28px;
  box-shadow: var(--shadow);
}

.hero-card {
  padding: 28px;
  position: sticky;
  top: 24px;
  max-height: calc(100vh - 48px);
  overflow: auto;
}

.eyebrow {
  margin: 0 0 8px;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--accent);
}

h1,
h2,
h3,
p {
  margin-top: 0;
}

h1 {
  font-size: 2rem;
  line-height: 1.05;
  margin-bottom: 16px;
}

.hero-copy {
  color: var(--muted);
  line-height: 1.55;
  margin-bottom: 24px;
}

.stats-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 18px;
}

.stat-card {
  background: var(--surface-strong);
  border: 1px solid var(--line);
  border-radius: 18px;
  padding: 12px;
}

.stat-card strong {
  display: block;
  font-size: 1.6rem;
  margin-bottom: 6px;
}

.form-card {
  background: linear-gradient(180deg, rgba(216, 239, 233, 0.88), rgba(255, 253, 248, 0.98));
  border: 1px solid rgba(13, 107, 92, 0.12);
  border-radius: 22px;
  padding: 18px;
}

.side-tabs {
  display: grid;
  grid-template-columns: 1fr;
  gap: 10px;
  margin-bottom: 14px;
}

.side-tab {
  background: transparent;
  border: 1px solid var(--line);
  color: var(--ink);
  width: 100%;
  justify-content: center;
  text-align: center;
  white-space: normal;
  line-height: 1.2;
  padding: 12px 14px;
}

.side-tab.active {
  background: var(--accent);
  border-color: var(--accent);
  color: white;
}

.side-panel {
  display: none;
  gap: 16px;
}

.side-panel.active {
  display: grid;
}

#operationsPanel {
  align-content: start;
}

.helper-copy {
  color: var(--muted);
  line-height: 1.5;
  margin-bottom: 12px;
}

form {
  display: grid;
  gap: 12px;
}

label {
  display: grid;
  gap: 6px;
  font-size: 0.95rem;
  color: var(--muted);
}

.inline-check {
  display: flex;
  align-items: center;
  gap: 10px;
}

.inline-check input {
  width: auto;
}

input,
textarea,
select {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 14px;
  padding: 11px 13px;
  background: rgba(255, 253, 248, 0.95);
}

.upload-dropzone {
  display: grid;
  gap: 6px;
  border: 1px dashed rgba(13, 107, 92, 0.32);
  border-radius: 18px;
  padding: 16px 14px;
  background: rgba(255, 253, 248, 0.92);
  cursor: pointer;
  transition: border-color 140ms ease, background 140ms ease, transform 140ms ease;
}

.upload-dropzone:hover,
.upload-dropzone.dragging {
  border-color: var(--accent);
  background: rgba(216, 239, 233, 0.45);
  transform: translateY(-1px);
}

.upload-dropzone strong {
  font-size: 0.98rem;
}

.upload-file-name {
  font-size: 0.9rem;
  color: var(--muted);
  word-break: break-word;
}

.preview-box {
  border: 1px solid rgba(13, 107, 92, 0.14);
  border-radius: 18px;
  padding: 14px;
  background: rgba(216, 239, 233, 0.34);
}

.preview-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px 14px;
}

.preview-grid strong {
  display: block;
  margin-bottom: 4px;
}

.action-stack {
  display: grid;
  gap: 10px;
  margin-top: 14px;
}

.source-toggle-stack {
  display: grid;
  gap: 8px;
  min-width: 150px;
}

.telegram-source-card {
  align-items: start;
}

button {
  border: 0;
  border-radius: 999px;
  padding: 12px 18px;
  background: var(--accent);
  color: white;
  cursor: pointer;
  transition: transform 140ms ease, opacity 140ms ease;
}

button:hover {
  transform: translateY(-1px);
  opacity: 0.96;
}

.ghost-button {
  background: transparent;
  border: 1px solid var(--line);
  color: var(--ink);
}

.dashboard {
  display: grid;
  grid-template-columns: minmax(340px, 420px) minmax(0, 1fr);
  gap: 24px;
  align-items: start;
  min-width: 0;
}

.workspace-panel {
  display: none;
  grid-column: 1 / -1;
  min-width: 0;
}

#operationsWorkspace.active {
  display: grid;
  grid-template-columns: minmax(340px, 420px) minmax(0, 1fr);
  gap: 24px;
  min-width: 0;
}

#trainingWorkspace.active {
  display: block;
}

.training-layout {
  display: grid;
  grid-template-columns: minmax(420px, 1.15fr) minmax(320px, 0.85fr);
  gap: 20px;
  align-items: start;
}

.training-upload-card {
  display: grid;
  gap: 18px;
}

.training-upload-form {
  gap: 16px;
}

.training-upload-top {
  display: grid;
  gap: 12px;
}

.upload-dropzone-large {
  min-height: 170px;
  align-content: center;
  justify-items: center;
  text-align: center;
  padding: 22px;
}

.training-form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px 14px;
}

.training-advanced {
  border: 1px solid var(--line);
  border-radius: 18px;
  padding: 14px 16px;
  background: rgba(255, 253, 248, 0.72);
}

.training-advanced summary {
  cursor: pointer;
  font-weight: 700;
  color: var(--ink);
  margin-bottom: 12px;
}

.training-progress {
  display: grid;
  gap: 10px;
}

.training-progress-track {
  width: 100%;
  height: 12px;
  border-radius: 999px;
  overflow: hidden;
  background: rgba(13, 107, 92, 0.12);
  border: 1px solid rgba(13, 107, 92, 0.14);
}

.training-progress-bar {
  width: 0%;
  height: 100%;
  background: linear-gradient(90deg, var(--accent), #45b5a3);
  transition: width 180ms ease;
}

.training-action-row {
  justify-content: flex-start;
}

.training-summary {
  display: grid;
  gap: 14px;
}

.notifications-panel {
  grid-column: 1 / -1;
}

.notifications-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px;
}

.training-metrics {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 14px;
}

.panel {
  padding: 24px;
  min-width: 0;
}

.panel-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
  margin-bottom: 18px;
}

.panel-actions {
  display: flex;
  gap: 10px;
}

.auth-form {
  margin-top: 18px;
}

.case-list {
  display: grid;
  gap: 14px;
  max-height: calc(100vh - 240px);
  overflow: auto;
  padding-right: 6px;
  min-width: 0;
}

.case-card {
  border: 1px solid var(--line);
  border-radius: 20px;
  padding: 18px;
  background: linear-gradient(180deg, rgba(255, 253, 248, 0.96), rgba(247, 239, 225, 0.88));
  cursor: pointer;
  min-width: 0;
}

.case-card.active {
  border-color: var(--accent);
  box-shadow: inset 0 0 0 1px rgba(13, 107, 92, 0.2);
}

.case-meta,
.detail-header,
.timeline-item,
.log-item {
  display: flex;
  justify-content: space-between;
  gap: 12px;
}

.chips {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
  margin-top: 12px;
}

.chip {
  padding: 6px 10px;
  border-radius: 999px;
  font-size: 0.8rem;
  background: var(--surface-strong);
  border: 1px solid var(--line);
}

.chip.priority-alta,
.chip.status-Escalado {
  background: var(--warning-soft);
  color: var(--warning);
  border-color: rgba(140, 74, 20, 0.22);
}

.chip.priority-media,
.chip.status-Enproceso,
.chip.status-Nuevo {
  background: var(--accent-soft);
  color: var(--accent);
  border-color: rgba(13, 107, 92, 0.16);
}

.chip.price-movement-down {
  background: rgba(216, 239, 233, 0.78);
  color: var(--accent);
  border-color: rgba(13, 107, 92, 0.22);
}

.chip.price-movement-up {
  background: rgba(246, 225, 205, 0.82);
  color: var(--warning);
  border-color: rgba(140, 74, 20, 0.22);
}

.chip.price-movement-flat {
  background: rgba(255, 253, 248, 0.96);
  color: var(--muted);
  border-color: var(--line);
}

.detail-panel {
  min-height: auto;
  position: sticky;
  top: 24px;
  min-width: 0;
}

.detail-empty {
  display: grid;
  place-items: center;
  min-height: 100%;
  text-align: center;
  color: var(--muted);
  line-height: 1.5;
}

.detail-stack {
  display: grid;
  gap: 18px;
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px;
  align-items: start;
}

.compact-header {
  align-items: start;
}

.detail-card {
  background: var(--surface);
  border: 1px solid var(--line);
  border-radius: 20px;
  padding: 20px;
}

.step-list,
.timeline,
.log-list {
  display: grid;
  gap: 12px;
}

.step-item,
.timeline-item,
.log-item {
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 14px;
  align-items: center;
}

.price-movement-card {
  align-items: start;
}

.step-item.active-step {
  border-color: var(--accent);
  background: rgba(216, 239, 233, 0.45);
}

.timeline-title-row {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
  margin-bottom: 6px;
}

.timeline-cliente {
  border-left: 4px solid rgba(140, 74, 20, 0.5);
}

.timeline-ia,
.timeline-ai {
  border-left: 4px solid rgba(13, 107, 92, 0.45);
}

.timeline-agent {
  border-left: 4px solid rgba(13, 107, 92, 0.75);
}

.timeline-manual {
  border-left: 4px solid rgba(103, 93, 81, 0.55);
}

.muted {
  color: var(--muted);
}

.action-row {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  flex-wrap: wrap;
}

.quick-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 16px;
}

.assign-row {
  display: flex;
  gap: 10px;
  margin-top: 16px;
  flex-wrap: wrap;
}

.assign-row input {
  flex: 1 1 220px;
}

.assign-row select {
  flex: 1 1 220px;
}

.filter-bar {
  display: grid;
  grid-template-columns: minmax(220px, 1.8fr) repeat(3, minmax(110px, 1fr));
  gap: 12px;
  margin-bottom: 12px;
}

.filter-field {
  display: grid;
  gap: 6px;
  font-size: 0.9rem;
  color: var(--muted);
}

.filter-field select,
.filter-field input {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 14px;
  padding: 12px 14px;
  background: rgba(255, 253, 248, 0.95);
}

.results-meta {
  min-height: 24px;
  margin-bottom: 12px;
}

@media (max-width: 1560px) {
  .page-shell {
    grid-template-columns: minmax(280px, 328px) minmax(0, 1fr);
    gap: 18px;
    padding: 18px;
  }

  .dashboard {
    grid-template-columns: minmax(320px, 390px) minmax(0, 1fr);
    gap: 18px;
  }

  .hero-card,
  .panel {
    border-radius: 24px;
  }

  .hero-card,
  .panel,
  .detail-card {
    padding: 18px;
  }

  .hero-card {
    max-height: calc(100vh - 36px);
  }

  h1 {
    font-size: 1.7rem;
  }

  .stats-grid {
    gap: 10px;
  }

  .stat-card {
    padding: 11px;
  }

  .stat-card strong {
    font-size: 1.35rem;
  }

  .panel-head {
    align-items: flex-start;
    flex-wrap: wrap;
  }

  .filter-bar {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-height: 920px) {
  .hero-card {
    max-height: calc(100vh - 24px);
    padding: 20px 18px;
  }

  h1 {
    font-size: 1.55rem;
    margin-bottom: 12px;
  }

  .hero-copy {
    margin-bottom: 16px;
  }

  .stats-grid {
    gap: 10px;
    margin-bottom: 14px;
  }

  .stat-card strong {
    font-size: 1.2rem;
    margin-bottom: 4px;
  }

  .side-tabs {
    margin-bottom: 12px;
  }

  .form-card {
    padding: 16px;
  }

  .helper-copy {
    margin-bottom: 10px;
    line-height: 1.42;
  }
}

@media (max-width: 1360px) {
  .page-shell {
    grid-template-columns: minmax(280px, 312px) minmax(0, 1fr);
  }

  .dashboard {
    grid-template-columns: 1fr;
  }

  #operationsWorkspace.active {
    grid-template-columns: 1fr;
  }

  .detail-panel {
    position: static;
  }

  .case-list {
    max-height: 420px;
  }

  .notifications-grid {
    grid-template-columns: 1fr;
  }

  .training-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 1080px) {
  .page-shell,
  .public-shell {
    grid-template-columns: 1fr;
  }

  .hero-card {
    position: static;
    max-height: none;
    overflow: visible;
  }

  .detail-panel {
    min-height: auto;
    position: static;
  }

  .ticket-shell {
    padding-top: 32px;
  }

  .filter-bar {
    grid-template-columns: 1fr;
  }

  .case-list {
    max-height: none;
    overflow: visible;
    padding-right: 0;
  }

  .detail-grid {
    grid-template-columns: 1fr;
  }

  .notifications-grid {
    grid-template-columns: 1fr;
  }

  .training-form-grid {
    grid-template-columns: 1fr;
  }
}